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    Frequently Asked Questions

    We are eager to answer all your questions about our products and make your interaction with Intex convenient and memorable. There should be no hurdles in your experience with Intex. Let us know anytime that we can be of help to you.


    MOBILES - FEATURE PHONES


    How to Uninstall an App via the Recent App Tray?

    Please follow below steps:

    1. Long-tap the Menu button to see the Recent App tray.
    2. Long-tap the app you would like to uninstall to open its App Info screen.
    3. On the app info screen, tap "Uninstall".
    4. When you're prompted to confirm the deletion, tap "OK".


    How can one update software via FOTA (Firmware over the Air) in Intex Mobile?

    Please follow below steps:

    1. Switch ON the mobile data in settings option.
    2. Open software update application in menu.
    3. If new FOTA is available, you will see a notification that "new software is available". Press the download option in your mobile phone screen.
    4. Install download file by clicking install option.
    5. Wait for complete installation and once it is finished, your phone will reboot.
    6. If your device's software is up to date then you will get a notification that "your system is currently up to date".


    What should I do if my Phone is not getting Power On?

    If your phone has a Removable Battery, then please follow below steps:

    1. Check the battery condition If battery condition is OK, then remove the battery and clean the battery connector and terminal from dry cotton or piece of cloth.
    2. After that insert the battery and Charge your device to at least 10-15 minute and then try turning it on.
    3. If handset is not powering on then visit to intex care partner.

    If your phone has a Fixed Battery, then please follow below steps:

    1. Charge your device for at least 10-30 minutes and then try turning it on. If that doesn’t work then visit to intex care partner.
    2. If handset is not powering on then visit to intex care partner.


    What should I do if my Phone is unable to Charge?

    Please check if the Phone is in the On State or Off. If it is On, please follow below steps:

    1. Check the data cable.
    2. Check the charger.
    3. Retry after power-off.
    4. If the charger and data cable found burnt or damage then try to change from the intex service centre.

    Note: If the phone is switched off and the battery is completely drained of power, please charge the phone for at least 15 minutes to see if it’s charging.

    If the phone is still unable to charge, please contact us by filling the Contact Us Form.


    What should I do if my Phone is getting Auto-Off or Restart?

    There could be several possible reasons for this:

    1. Please check the battery condition.If the battery is not loose with the handset,remove the memory card.
    2. After removing the memory card,if still the problem persists then factory reset the handset.Before factory reset take backup of all the data. Procedure of the factory reset: Go to "Menu">>"settings">>"Backup and reset">>"factory data reset">>"reset phone">>"Erase everything"
    3. After factory reset the handset if problem is not resolved then visit to nearest Intex Care Partner.
    4. If battery loose with the handset then visit to Intex Care Partner.


    What should I do if SIM Card is not detected in my Phone?

    Please follow below steps:

    1. Please check the direction to insert the sim card in the SIM card slot.
    2. If SIM card not detecting then remove the SIM card from the SIM card slot and clean by a dry cloth.
    3. If still the problem persists then check with another SIM card.
    4. After changing the SIM Card if still the problem persists then visit to nerest Intex care partner.


    What should I do if MMC Card is not detected in my Phone?

    Please follow below steps:

    1. Please remove and clean MMC card with dry cloths/cotton.
    2. Re-insert MMC card and check, if still the same problem persists then check with another MMC Card.
    3. After changing the MMC card if still the problem persists then visit to nearest Intex Care partner.


    What should I do if I am unable to set Ringtones? (shows error "There is not a ringtone that can be used")

    Please follow below steps to Factory Reset your phone:

    1. Procedure: After factory reset the handset - Go to "Menu">>"settings">>"Audio profile">>"General">gt;>"edit">>"SIM 1/SIM 2 call ringtone">>"Media storage">>"select option(JUST ONCE)">>"Choose ringtone">>"OK".


    What should I do if my Handset is showing "No Network or Weak Network"?

    Please follow below steps:

    1. Please check Flight Mode/Airplane mode should be disable.
    2. Network signal may be too weak at your current location.
    3. Insert SIM card of another operator and check.
    4. After changing the SIM Card if still the problem persists then visit to nerest Intex care pertner.


    How can I do a Screen capture?

    For Screen Capture, please follow below step:

    1. Method: Press the Power button and Volume Down button at the same time for one or two seconds. The screen will flash, and if your phone is not on Silent or Vibration mode, you?€™ll hear the shutter sound.


    How do I transfer contacts from a phone to other phone through MMC card?

    Please follow below steps:

    1. Procedure: To transfer contacts from a phone to other phone through MMC card - Go to "Contacts" >> "Menu" >> "Import/Export" >> COPY CONTACT FROM (Phone contact)"Next>>COPY CONTACTS TO(SD Card)>>Select ALL contacts>> OK>>Export contacts .vcf file>>OK.
    2. Remove the memory card and insert in the other handset and follow the next step.
    3. Go To Contact>>Menu>>Import/export contacts>>Import from .vcf file>>SD Card>>Select .vcf file.


    What are the functions of Dual Camera?

    The details are stated below:

    1. Dual camera feature use two cameras including a primary camera and a second primary camera.
    2. Primary camera is used to take the pictures and the second primary camera is used to blur the background and foreground while taking the picture.


    What should I do if my Phone gets hanged?

    Please follow below steps:

    1. The phone may get stuck while using certain apps or the sliding screen, or while processing a large amount of data.
    2. If it’s an app problem, please wait for 1-2 minutes. If the app is unresponsive and prompts you to stop it, please close the app and run it again.
    3. If many apps are running simultaneously in the backend, they will occupy a large amount of RAM. If the phone freezes for a long time, please press the option key to show the running tasks and close some or all of them.
    4. We can delete catche data - Go to "Menu">>"settings">>"Storage">>" Internal shared storage">>" catche data">>"(this will clear cache data for all app)">>" ok.
    5. Back up and factory-reset the phone; flash to the latest ROM can optimize the system operating speed.


    How can I locate the IMEI on my Phone?

    There are two ways in which you can do this. Please follow below steps:

    1. Check the package for the IMEI number. We advise all our customers to keep the package and note the IMEI number at the very beginning.
    2. Dial *#06# (this applies to phones of all brands, not just Intex).


    How do I enable the Face unlock in Infie 3?

    Please follow below steps:

    1. Power on the device.
    2. Finish device setup step by step.
    3. Secure the device by PIN or pattern lock.
    4. Before setting face unlock , ensure that device should be login to Gmail.
    5. Go to settings>> Security>> Face unlock.
    6. Unlock the device by pattern or PIN.
    7. Click on SET UP and then click on NEXT.
    8. Keep your head and chin within the highlighted circle (Approx. 25~30 Cm distance).
    9. Once the face added click on DONE.
    10. Face unlock is setup.
    11. Now lock the device by pressing Power key and unlock it by keeping the device in front of the face.
    12. Once the device is unlocked , slide the screen upwards.


    Why does the Screen goes black when I am on a Call?

    In case this happens:

    1. Check if you are using a screen protector (not original) or sticker. If it?€™s covering the sensor, it may cause the screen to go black.
    2. It is normal for the screen to go black during a call as the side of your face would be covering the sensor. But if your face moves away from the screen, the screen will turn on again.
    3. If still the problem persists then visit to nerest Intex care pertner.


    UPS


    What should be checked if there is no output coming from the UPS in both "UPS" and "Power On" Mode?

    AC mains socket & on / off switch should be checked. If the switch is "On" then AC mains fuse (Located at the rear of the UPS) should be checked.


    My UPS turns on but in "back-up" mode, what could be the problem?

    Check AC Line-in and AC fuse. Check the input voltage - it should not be below 145V or higher than 275V.


    Why is the UPS beeping continuously when in "back-up" mode?

    The battery may not be fully charged. Recharge the UPS battery for at least for 8 hours.


    Why there is burning smell coming out from the UPS?

    The UPS may be over loaded. Load may be exceeding the specified limit. (i.e. 360W for a 600VA UPS). Reduce the extra load. -If after reducing the extra load burning smell is still coming then check the circuit inside.


    My UPS is giving very low backup time. What could be the cause?

    Decrease Load. Recharge the UPS for a minimum of 8 hours.


    Why does my computer system restart every time the A/C power goes off and comes on again?

    Please check ground /earth connection of the power supply. The voltage between the ground / earth and Neutral should be below 5 Volt AC.


    ETHERNET LAN CARD


    Why is my Computer not detecting the ethernet LAN Card?

    Please follow below steps:

    1. Clean the pin connectors of the LAN card and reinsert.
    2. Check the PCI slot.
    3. Change the PCI slot / try in another PCI slot.
    4. Check the patch cable crimping. It must be as per recommendation of network provider.
    5. Check the cable line. It may be disconnected.
    6. Check for network neighborhood configuration.
    7. Check for local IP address and assign it correctly if using TCP protocol.
    8. Check power supply of Hub / Switch and its ports (if used).
    9. Check the patch cable type (straight and cross) if more than two Hubs & Switched used.


    Why I am not able to install, the Ethernet LAN Card, even though the computer has detected it?

    Please follow below steps:

    1. Check the card for proper insertion in the PCI slot.
    2. Choose correct driver & path.
    3. Uninstall any old drivers before installing the correct drivers.


    SOUND CARD


    Why is the computer not able to detect and install the Sound Card?

    Please follow below steps:

    1. Check PCI slot. Insert card properly in PCI slot.
    2. Choose the correct driver & its path as recommended.
    3. Check your PC for old drivers. Uninstall the same to avoid conflict to hardware.


    I am able to install the Sound Card. But why is the sound low?

    Please follow below steps:

    1. Check the card for proper insertion in the PCI slot.
    2. Check the output cable.
    3. Check the Volume control property in system. (Some time it is in mute or low sound).


    Sound Card is installed but why is there is no "sound icon" in the task bar?

    Open audio properties and tick in check box and apply. "Sound icon" will appear in task bar.


    What could be the reason for the Microphone not working?

    Please follow below steps:

    1. Check the audio properties and enable the Micro phone if it is disabled.
    2. Check if your head set is working properly.


    Why I am not able to record the sound from other source to my PC?

    Please follow below steps:

    1. Check the input line cable.
    2. Check if the out put is proper from the source side.
    3. In the volume control properties check whether the Line-in option is enabled.
    4. Check if the Line in is muted.


    Why output is coming only from one side (left or right channel)?

    Please follow below steps:

    1. Check if the volume balance control is in middle position.
    2. Check the audio software (win amp) volume control is in middle position.
    3. Check the output cable and speakers.


    TV TUNER CARD


    My Camera is not connecting to my Wifi Router. Why is this happening?

    There are a couple of reasons possible for this:

    1. There are some special characters in the name (SSID) or password of your wifi network.
    2. There is a space in the wifi name or password of your wifi router.
    3. We have integrated all major brands of routers to work with it. However, if you use a 3G / 4G.
    4. Wifi router or lesser known brand of wifi router it may be possible it has not been integrated with our cameras.
    5. Hold the mobile phone speaker close to the front of the camera. (about 3-5cm away) and try.
    6. Your mobile is not connected to any wifi network.


    How much storage space do I need to record video from my IP Camera?

    Below are the details:

    1. Storage requirements differ based upon the resolution being recorded in.
    2. On a 64GB SD card you will be able to record for : 720P HD - 3 days.


    What is my UID number and how can I find it?

    Below are the details:

    1. A UID number is your camera's Unique Identification Number. It is a 15 digit alphanumeric string with 2 dashes in the middle.
    2. It is printed on a sticker that is stuck at the back of your camera.


    What if my Camera is on a different subnet? e.g. 192.168.0.1 while my camera IP is 192.168.1.128

    We ship all cameras in DHCP mode so this should not be an issue.


    SPEAKER & MULTIMEDIA SPEAKER


    2.0 Speaker: 320W, 350W, 440W, 455W


    Why is set not powering "ON"? What could be the reason?

    Check the Mains Power plug point.


    Why only one channel is working?

    Check if the audio input cable (stereo jack) is fixed firmly in the socket. It should be connected properly.


    Why I am getting a jarring sound, at high volume?

    Reduce the input volume.


    Why is sound not coming from the speakers?

    Check if the audio input cable is connected properly. Also check volume control position.


    Sub-Woofer System (2.1, 4.1): 880W, 980W, 1400W, 2000W, 2100W, 2600W, 3000W, 2400W with FM


    Why there is no power and the set appears dead?

    Check Power plug points & front panel switch. It must be on.


    Why only one channel is working?

    Check if the audio in put cable is fixed firmly in the socket, source audio out put. It should be connected properly. Check balance control position in case of 3000W. It should be in the middle position.


    Why there is jarring sound coming at high volume?

    Reduce the input volume.


    Why there is no sound coming from the set? What could be the reason?

    Check if the audio cable is connected properly. Also check volume control position.


    FM is not working properly in model 2400W with FM, what could be the cause?

    Change the direction of the antenna and check.


    Sub-woofer System (5.1): 4000W SB, 4000W super, 4000W Elegant, 4000W Harmony, 4800W, 4900W, 5800W, 6800W, 8800W


    Why there is no power? What could be the reason?

    Check Mains Power Plug points & front panel switch. It must be on.


    Sound not coming, what could be the reason?

    Please follow below steps:

    1. Check the status of system.
    2. It should not be in standby mode.
    3. Check if the audio in put cable is fixed to the audio source.
    4. Check volume control.


    Why does the remote control not working?

    Please follow below steps:

    1. Check the battery condition. It must be inserted in correct polarity as indicated.
    2. If polarity is OK or the remote not used for a long time then replace all the cells.


    Why are only some channel not working?

    Please follow below steps:

    1. For 2.1 version players or sound card, select Aux/Stereo through remote or panel as per system facility.
    2. For 5.1 Version Players or 6 channel sound card, select AC3 / 5.1 through remote or panel.
    3. Check if the audio out cable is connected to speaker socket in proper condition.
    4. Check the input source audio cables for the proper connectivity.


    Why I am not able to get the 5.1 Surround effect?

    Please check the following:

    1. DVD disc should be of 5.1 Channel sound recording.
    2. DVD Player must have 5.1 audio outputs.
    3. Setting of DVD player must be at 5.1 Channel.


    SWITCH-MODE POWER SUPPLY (SMPS) P4


    Why there is no power output from the SMPS? What are the possible causes?

    There are a couple of reasons possible for this:

    1. Check the fuse, AC Input switch.
    2. Check for UPS for AC output.
    3. Check main power cable.
    4. Check the Power socket and Plug Point. It should be attached properly.
    5. Check the SMPS switch. It should be on.
    6. Check the power switch on the cabinet. It should be connected properly with Main Board.
    7. Remove the Processor and Add-on cards from the Main Boards and check if it comes on.


    What could be the reason for the SMPS fan rotating?

    There are a couple of reasons possible for this:

    1. Check the RAM. It should be fitted properly.
    2. Remove the Add-on cards then check the system.
    3. Check the monitor and its VGA cable.


    What could be the reason for the SMPS fan rotating?

    There are a couple of reasons possible for this:

    1. Check the UPS output in case of variation.
    2. Check whether SMPS fan is ok and working.
    3. Check the OS for virus infection.
    4. Check the Main Boards for bulging capacitors.
    5. Check the CPU cooler fan. It should be working properly.
    6. Check the 20 pin connector, fitted tightly with mother board.
    7. Check your system Earth/Ground.
    8. Check your UPS output voltage & Earth.


    KEYBOARDS


    What is the reason for the keys on the keyboard getting stuck?

    Remove the key buttons and clean them by using a clean piece of cloth.


    Why are the Multimedia functions not working?

    Check the driver. Reinstall it properly.


    The keyboard is dead / not working, what could be the reason?

    Check the cable & connector for physical damage.


    The USB Keyboard does not work, what could be the reason?

    Check in setup if the USB Keyboard is enabled.


    DVD PLAYER


    What could be the reason for "No Power" in the DVD?

    Please follow the below steps:

    1. Check if the AC power cord is properly connected.
    2. Check ON/OFF switch.


    Why I am not able to receive any picture when I play the DVD?

    Please follow the below steps:

    1. Check if the Video cables are connected properly.
    2. Refer to your TV manual for correct "video-in" channel selection.


    Why do I get distorted pictures?

    Please follow the below steps:

    1. Check the disc for fingerprints / scratches and wipe the disc with soft clean cloth.
    2. Connect DVD player directly to the TV. Make sure the disc is compatible with the DVD player.
    3. Ensure that the DVD player's TV type (aspect ratio) is set to match that of the TV.


    What could be the reason for "No Sound" or distorted sound?

    Please follow the below steps:

    1. Adjust the volume.
    2. Check that the speakers are connected properly.
    3. Check the setting of the DVD player's audio set up.
    4. Check if the audio format of the selected audio language matches your receiver capabilities.


    Why I am not getting audio from the "Digital Output" connection?

    Please follow the below steps:

    1. Check the digital connections.
    2. Check if the audio format of the selected audio language matches your receiver's capabilities.


    Why does "No disc" appear on the display when I play a disc?

    Please follow the below steps:

    1. Ensure the disc label is facing up.
    2. Check if the disc is defective by trying another disc.
    3. Use original CD/DVD/VCD.
    4. Play the DVD cleaning disc.


    Why is the Remote Control unit not responding?

    Please follow the below steps:

    1. Check the batteries.
    2. Direct the remote control towards the sensor at the front of the DVD player.
    3. Reduce the distance to the player and the remote.
    4. Check the battery polarity and replace is required.


    Why is Picture not coming on CRT/TFT monitor? (connected with DVD Player with VGA option)

    Please follow the below steps:

    1. Check the monitor if it is power ON.
    2. Check if the setting in General set up for Video is at PC-VGA.


    PERSONAL COMPUTER


    My Computer won't turn on at all, what could be the reason?

    Please follow the below steps:

    1. Check if the power cord and all cables are securely plugged into computer.
    2. The power cord is plugged into a grounded outlet.
    3. Check whether the power outlet is working properly by plugging another item into it.


    When I push one of the special or multimedia buttons on the keyboard, nothing happens, what could be the reason?

    Please follow the below steps:

    1. If your PC is in MS - DOS mode, the multimedia button on the keyboard will not work.
    2. Check the button configuration. To reconfigure the button. 3. Click start on the taskbar.
    3. Choose programs.
    4. Choose Intex tools.
    5. Click keyboard manager.
    6. Ensure to enable the multimedia buttons, and "on - screen" display click box is selected.
    7. Click the button to configure.
    8. If all the above settings are found Ok, then reinstall the driver provided with the PC system.
    9. Insert the driver cd / floppy in the drive.
    10. Double click on the setup.
    11. Unzip the driver by giving the path in to c: / keyboard.
    12. The unzipped file automatically convert into the folders of different driver for win98, win2000/XP.
    13. Choose the OS and setup again it will reload the driver of the keyboard to operate all the multimedia keys.
    14. To reconfigure the search or Internet button, choose type in a website address, and then enter the complete website's URL in theaddress field.
    15. To reconfigure the help button (labeled on some keyboards) or a shortcut button, do the following settings:-
      1. Select an application from the list.
      2. Choose select a file on your computer, and click browse to find an application.
      3. Choose or type in a web site address, and then enter the complete site URL in the address field.
      4. Click Ok.
      5. Repeat step the above two steps for each button you want to reconfigure.
      6. Click Ok when you are finished reconfiguring the keyboards.


    Why does keyboard not work? Even through the computer and display seem to work fine.

    If the PC beeps repeatedly or if nothing happens when you press any keys, it's possible that the keyboard is connected improperly. Make sure the keyboard is connected to the keyboard port, not to the mouse port. If you need to reconnect these two cables, turn the computer off, reconnected the cables, and then turn the computer back on.


    System Hang Issue.

    It's possible that your system hangs. Then press Ctrl + Alt + Delete keys simultaneously then go to the shut down bar from tab key & press to restart the system which is called as soft booting the system. If that doesn't work, press and hold the computer "ON" button until the screen is black (approximately five seconds).


    Why does my computer not make any sound?

    Please follow the below steps:

    1. Check the speaker connection. Note that:- in some system include an adaptor cable for the speakers. The left and right speaker's cables plug into the adaptor cable. The adaptor cable plugs into the speakers port on the back of the monitor.
    2. Check whether the speakers are turned on (select models only).
    3. Use the keyboard controls to increase the volume.
    4. Press the mute button on the keyboard to see if the mute feature is enabled.
    5. Click the volume icon on the taskbar. Increase the volume, and make sure the mute box is not checked.


    What could be the reason for the display monitor not working, even through the computer appears ON?

    Please follow the below steps:

    1. Check the connection of the power cord into the display Monitor.
    2. Ensure the monitor is turned on - it has its own power button.
    3. Ensure the display power cord is plugged into a grounded outlet. Check where the outlet works by plugging another item into it. (If the light on the front of the display is lit, it is getting power)
    4. Check the video interface cable connection between the monitor and the computer.


    What could be the reason for only the Mouse not working?

    Please follow the below steps:

    1. Ensure the mouse is connected to the mouse port and not the keyboard port. Reconnect these to cables, turn the computer OFF reconnect the cables, and then turn the computer ON again.
    2. Ensure you are in the Windows desktop, not in MS - DOS (the MS - DOS interface a plain screen with a prompt that look like this: C:/>). If you are in MS- DOS, type Exit and press the enter key.
    3. If the pointer doesn't move on the screen when you move the mouse, clean the mouse ball.
    4. Remove the mouse ball by unscrewing the bottom of the mouse.
    5. Clean the mouse ball with a damp cloth (not paper).
    6. Use your finger to move the horizontal & vertical rollers in the mouse ball housing.
    7. Replace the mouse ball, and re-fix the the cover.
    8. Restart the computer by pressing and holding the computer ON button until the screen is black (approximately five seconds). Then restart the computer.


    Why is my system not able to boot from the floppy drive?

    Check CMOS setup for drive type and boot up sequence.


    Why does the HDD controller fail start up?

    Please follow the below steps:

    1. First restart the computer & press DEL button immediately till it shows the setup then go the standard CMOS setup by arrow key and check the HDD status. If it does not appear there in the setup, Detect it by use the auto detect mode to detect the HDD.
    2. When it detects in the setup then save & exit.
    3. Reboot the system.
    4. Also make sure the power connectors are securely plugged into the Hard disk.
    5. Check the interface cable connection between the hard disk and the motherboard.


    Why is the CMOS setup gets corrupted?

    Replace 3V battery or motherboard.


    Hard Disc drive is excessively loud, what could be the reason?

    Please follow the below steps:

    1. Verify that the hard Disc drive is producing the noise and not a fan or CD/DVD drive.
    2. Runs Disk Defragmentation - listen to the hard drive. Is the noise louder when Disk Defragmentation is running? If the noise is louder, the hard drive is probably causing the sound.
    3. To verify this, turn off the computer, open the case, and disconnect the hard drive from the power supply.
    4. Turn on the computer and listen for the noise. If the loud noise is gone, the hard drive needs to be examined.


    MP3 PLAYER


    How many hours of recording can the 512 MB and the 1 GB "Intex MP3Player-Pen Drive-FM-Recorder" store? How good is the sound quality of such recordings? How effective is the microphone in it?

    Below are the details:

    1. The duration of recording depend upon the number of songs already stored in the player. For 512 MB, the usable memory is 496 MB. If the whole memory is utilized for recording then the duration would be approximately 2 hrs. The no. of songs which could be stored varies from 50-60 depending upon the duration of each song.
    2. For I GB, the usable memory is around 950MB. If the whole memory is utilized for recording then the duration would be approximately 4 hrs. The number of songs which could be stored varies from 100-120 depending upon the duration of each song. The sound quality is undoubtedly good. There is a good inbuilt microphone.


    Could you please throw some light on the product's charging pattern? Is the battery chargeable via USB or does it require some kind of special batteries or charging mechanism? Can it get connected to computer by USB cable or directly to a USB port? Does it require a charger? And what is the continuous playtime?

    The Intex's MP3 player- 512 MB and 1 GB is not rechargeable. The user could use rechargeable batteries for 512MB and 1GB if desired. The continuous playtime depends on the battery backup which in turn depends upon the usage pattern (frequency) adopted by the user.


    SMART CAMERA


    My camera is not connecting to my wifi router. What are the reasons?

    There are a couple of reasons possible for this:

    1. There are some special characters in the name (SSID) or password of your wifi network.
    2. There is a space in the wifi name or password of your wifi router.
    3. We have integrated all major brands of routers to work with it. However, if you use a 3G/4G.
    4. Wifi router or lesser known brand of wifi router it may be possible it has not been integrated with our cameras.
    5. Hold the mobile phone speaker close to the front of the camera. (about 3-5cm away) and try.
    6. Your mobile is not connected to any wifi network.


    How much storage space do I need to record video from my IP camera?

    Below are the details:

    1. Storage requirements differ based upon the resolution being recorded in.
    2. On a 64GB SD card you will be able to record for: 720P HD - 3 days


    What is my UID number and how can I find it?

    Below are the details:

    1. A UID number is your camera's Unique Identification Number. It is a 15 digit alphanumeric string with 2 dashes in the middle.
    2. It is printed on a sticker that is stuck at the back of your camera.


    What if my camera is on a different subnet? e.g. 192.168.0.1 while my camera IP is 192.168.1.128

    We ship all cameras in DHCP mode so this should not be an issue.


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