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Replacement Policy

Intex will provide a replacement only when a request is made within 24 hours of the receipt of your order and under the conditions listed below :

  • Wrong product received.
  • Damaged product received.
  • Under the above two conditions, we will arrange for a reverse-pickup. The replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product. Under no condition will a replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.
  • To initiate replacement, login to your account once you have received the product. Click on the replacement button in 'My Orders' section.
  • A customer can ask for a replacement if the specification of product received is not as per the specifications mentioned in the website. No replacement will be entertained if there is a physical damage (and it is not notified within 2 days of receiving the product), an electrical surge or any damage caused by the user.
  • In case of any disputes arising out of the above, the area of jurisdiction will be New Delhi, India.

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