Return/Replacement Policy

Intex understands how much you value your every purchase, and we commit to making your shopping experience with us as seamless & delightful as possible.

  • We assure you that all Intex products are brand new and 100% genuine. Intex products go through rigorous quality check processes before they leave our warehouse.

It is suggested that the customer records a video while unboxing of the product so as to verify the product conditions during delivery.

If the packaging is tempered, the customer requires mentioning it on POD (Proof of delivery) and accept the product.

Intex provides following service support to its customers:  

  • 1. On-site serviceable products click here
    • a. For all the products with an Installation requirement click here, the customer needs to raise an installation request via customer support or click here and submit the details to raise request. Intex authorized Service Engineer shall fix up a time of meeting. Customer are advised not to open the product prior the service engineer visit
    • b. The customer needs to raise a complaint (in case of damage / defective product delivered) within 24 hours of the delivery of the product along with an unboxing video on Intex engineer shall contact the customer within 48 working hours to resolve the query.
  • 2. Off-site/Carry-in serviceable products click here
    • a. If any product is not functioning well, the customer needs to report the issue within 7 days of the delivery of the product to claim for r­eplacement / repair. 
    • b. Intex Service team shall inspect the shared video & connect with the customer within 48-72 working hours for a resolution.
  • 3. Installation requirement product details click here