Return/Replacement Policy

Intex understands how much you value your every purchase, and we commit to making your shopping experience with us as seamless & delightful as possible.  

  • We assure you that all Intex products are brand new and 100% genuine. Intex products go through rigorous quality check processes before they leave our warehouse.

It is suggested that the customer records a video while unboxing of the product so as to verify the product conditions during delivery.

If the packaging is tempered, the customer requires mentioning it on POD (Proof of delivery) and accept the product.

 Intex provides following service support to its customers: 

  1. On-site service:
  2. For all products with an Installation requirement click here, the customer needs to raise an installation request via customer support & Intex authorized Service Engineer shall fix up a time of meeting. Customer are advised not to open the product prior the service engineer visit 
  3. For any products where installation is not required click here the customer need to raise a complaint (in case of damage / defective etc) Intex engineer shall visit the customer registered premises for resolving the query 
  4. Off site service (link of sku)
  5. For any damage / defective case the customer needs to share the unpacking video to 
  6. Intex Service team shall inspect the shared video & connect with the customer within 48-72 working hours for an resolution